The Purpose and Methods of Collecting and Using Your Personal Information
We may collect your personal information for a variety of purposes, including but not limited to the following:
Access and use of websites or other online services
When accessing our websites or utilizing our online services, we collect certain information required to grant you access, ensure the proper functioning of the site, and fulfill security and legal obligations. This may include data such as passwords, IP addresses, and browser settings. Additionally, we gather information regarding your activities on the site to enhance your experience by personalizing content, such as recording your preferences and settings. We also collect statistical data to help us improve and further refine our websites, products, and services.
Responding to your request for information, order, or support
When you reach out to us, whether online or offline, with a request for information, to place an order, to receive support, or to engage in a forum or other social computing tool, we collect the necessary information to process your request, grant access to the relevant product or service, provide support, and communicate with you. This may include your name, contact details, information related to your request, your agreement with us, and details regarding the fulfillment, delivery, and invoicing of your order. Additionally, we may collect feedback from client satisfaction surveys. We retain this information for administrative purposes, to protect our rights, and in relation to our ongoing relationship with you.
When you provide your name and contact information to register for a request, this registration may be used to identify you during subsequent visits to our websites. To order most services and products, registration for an CYVANTECH ID is required. Additionally, registering may enable you to personalize your experience and manage your privacy settings.
Contacting employees of our clients, prospects, partners and suppliers
In our relationships with clients, prospects, partners, and suppliers, we are provided with business contact information, including names, business contact details, and the positions or titles of their employees, contractors, advisors, and authorized users. This information is used for purposes such as contract management, fulfillment, product and service delivery, support provision, invoicing, and overall management of the services or relationship.
Visitor information
We register individuals visiting our sites and locations, collecting information such as name, identification, and business contact details. Additionally, we utilize camera surveillance for security and safety purposes, ensuring the protection of individuals and property, as well as complying with regulatory requirements.
Marketing
The majority of the information we collect about you is derived from our direct interactions with you. When you register for an event, we may collect relevant details (either online or offline) related to event organization, as well as information during the event, such as participation in sessions and survey responses. We aggregate the personal information we collect to conduct business analysis, generate business intelligence, and for marketing purposes. You can choose to receive information via email, phone, or postal mail about our products and services, or subscribe to newsletters. When visiting our websites or using our services, we may offer personalized content. You have the option to opt-out of receiving personalized communications by emailing us at admin@cyvantech.com.
When we refer to the use of your personal information for marketing, product or service improvement and development, safety and security purposes, or to comply with regulatory requirements unrelated to your agreement or request, we do so based on our legitimate interests or those of a third party, or with your consent.
Information Security and Accuracy
We are committed to protecting your personal information and ensuring its accuracy. CYVANTECH employs reasonable physical, administrative, and technical safeguards to protect your personal information from unauthorized access, use, and disclosure. For instance, we encrypt sensitive data, such as credit card information, when transmitting it over the internet. Additionally, we require our suppliers to implement similar measures to safeguard this information from unauthorized access, use, and disclosure.
Retention Period
We will not retain personal information longer than necessary to fulfill the purposes for which it was collected, including ensuring the security of our processing activities and complying with legal and regulatory obligations (such as audit, accounting, and statutory retention requirements), addressing disputes, and establishing, exercising, or defending legal claims in the countries where we operate.
As retention periods may vary depending on the context and the specific services, the information outlined in our Online Privacy Statement or provided in a specific notice may offer more detailed guidance on applicable retention terms.
How to contact us
If you have any questions regarding this Privacy Statement, please contact us using this form. Your inquiry will be directed to the relevant member of the CYVANTECH Data Privacy Team, including Data Protection Officers or their team members.
Your Rights
You have the right to request access to, update, or correct your personal information. Additionally, you can object to direct marketing. The process for submitting such requests is available for your convenience. Depending on your local laws, you may also have additional rights related to the processing of your personal information.
Changes to our Privacy Statements
We may occasionally update this Privacy Statement, along with any other specific privacy statements. When changes are made, we will update the date at the top of this Privacy Statement to reflect the most recent revision.